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FAQs

Birthday Gift Details

What is the birthday gift?
How does the $5 reward work?

 

Program Details

How does the mySmileage Rewards Program work?
Guests who are enrolled in mySmileage will earn smiles (points) based on your purchase activity at Menchie’s.
  • Earn 1 smile (point) for every dollar you spend (on any item in store except the purchase of a Gift Card, eGift Card, catering or Menchie’s store parties) at any participating Menchie's.
  • Every time you earn 50 smiles, you will receive $5 Menchie's Money that can be used towards a future purchase at Menchie’s.
  • To earn your smiles, you must give the team member your cell phone number or present your Menchie’s app before the transaction is completed.
  • Starting on October 1, 2021, mySmileage members can accrue smiles, but they must be registered online or through our app to redeem rewards.

What is a Smile?
A smile is equal to $1 spent. You earn one smile (one loyalty point) for each pre-tax dollar you spend at a participating Menchie's location (except on the purchase of a Gift Card, eGift Card, catering, delivery or Menchie’s store parties). Effective October 1, 2021, mySmileage members can accrue smiles, but they must be registered online or through our app to redeem the smiles.

What earns me Smiles?
You get one smile per dollar spent on the pre-tax amount with any discounts applied. This includes cake purchases too. However, you will not receive smiles for Gift Card/eGift Card purchases, Menchie's store parties, delivery or catering. mySmileage members can accrue smiles based on their purchases at Menchie’s, but effective October 1, 2021, you must be registered online or through our app to redeem the smiles.

What is the maximum amount of Smiles I can earn per day?
You can earn a maximum of 75 Smiles per day.

Is there a fee to join the mySmileage program?
The mySmileage program is completely free!

Do I get partial Smiles?
Yes. For example, if your yogurt is $4.15, you get 4.15 Smiles.

I made a purchase before I registered for mySmileage. Can I get Smiles for a past purchase?
Smiles may only be earned at the time of transaction so they cannot be applied to past purchases.

My Rewards

Do my rewards expire?
Rewards for smiles earned on purchases do not currently expire. However, smiles, promotional coupons and Menchie's Money given for birthdays and special promotions may expire. Please refer to the promotion message for the expiration date.

Do my rewards have cash value?
There is no cash value to rewards as they will be provided to you as a discount on items at Menchie's. Smiles, promotional coupons, or Menchie's Money may not be redeemed for cash.

What can I buy with my mySmileage rewards?
You can use your Menchie's Money to buy any product at Menchie's excluding the purchase of Gift Cards, eGift Cards, catering, delivery, and Menchie’s store parties. You can use your Menchie’s Money to buy frozen yogurt, waffle bowls, merchandise and cakes in-store, online, or via the Menchie’s app.

Do I get Smiles for Gift Cards or eGift Cards?
You will get smiles when paying for items with a Gift Card or eGift Card (redeeming a Gift Card/eGift Card). However, you will not get smiles for purchasing a Gift Card or eGift Card.

My purchase was $5.60, but I only got $4.67 smiles.
Tax is not included when issuing smiles. Smiles are given on your actual purchase amount before sales tax.

I have a coupon and $5 in Menchie's Money, can I redeem both at the same time?
Menchie's Money redemptions cannot be combined with any other discounts or offers. Effective October 1, 2021, only registered mySmileage members can redeem smiles. They can accrue smiles but must be registered online or though the Menchie’s app to redeem them.

I have a mySmileage number so does that mean I am already registered?
Providing the number sets up your account but you will need to download and register with our app or register through the Menchie’s website to complete the registration process. After that, you can redeem your Menchie’s money.

I already have Menchie’s money in my account, but I haven’t registered yet. What happens to my Menchie’s money on October 1st if I haven’t registered by then?
Unused existing Menchie’s money will still appear as a balance on your account, and you will be able to redeem it after October 1st. For all new purchases after October 1st, you will accrue smiles on those purchases, but you will not be able to redeem them until you register through our website or the Menchie’s app.

After I register, how long does it take for my existing smiles to be accessible to redeem?
As soon as you complete the registration process, your smiles will convert to Menchie’s money immediately.

How can I review how many smiles I have on my account?
If you download and register through the Menchie’s app, you will have access to your smiles in real time on the app. Otherwise, we can let you know how many smiles you have on your next store visit.

Registration Details

How do I join mySmileage?
You have two options to join mySmileage: 1) register online by visiting here or 2) download the Menchie’s app and follow the app instructions to register for a mySmileage account. Effective October 1, 2021, guests can accrue smiles, but they must be registered online or through the Menchie’s app to redeem the smiles. Also, please note that you must use a cell phone when registering, as our program does not work with a landline.

How do I change my mySmileage account number if I entered the wrong number when I signed up?
Your account number is either the cell phone number you registered with or the mySmileage account number you setup via the Menchie’s app. These numbers cannot be changed online. If you need a new account number or entered the wrong account number while registering, please click here and fill out the form on the bottom of the page. A member of our guest care team will be in touch to assist you.

What benefits do I get if I register my mySmileage account number online and/or through the Menchie's app?
By registering your mySmileage account number online you will get the following benefits:

  • 25 free Smiles — you'll already be halfway to your first reward!
  • You can earn 10 bonus smiles if you come in within the first 7 days of registering and make a purchase.
  • Free $5 froyo every time you reach 50 smiles.
  • Free $5 froyo on your birthday
  • Effective October 1, 2021, guests must be registered online or through the Menchie’s app to redeem smiles.

Card Details

How do I check my balance?
Check your most recent receipt — your mySmileage balance is printed at the bottom. Or, you can check your account balance via the Menchie’s APP or click here to check your balance. /menchies/check

My Information

How do I edit my info?
Log in to your account using your username and password here. Thank you for keeping us up to date!

How do I get a username and password?
Click here to register for mySmileage. After you enter your information, you will receive your username and password via the Welcome email sent to the email address you provide on the registration page

Why do I have to give you my cell phone number?
Your cell phone number is used as your account number so that it’s easy for you to remember. Please note that registration can only be tied to a cell phone number, not a landline.

How do I change my account number?
Your account number is the phone number you registered with and cannot be changed online. If you have a new cell phone number or entered the wrong phone number while registering, please click here and fill out the form on the bottom of the page. A member of our guest care team will get in touch to assist you.

Why do you need to know my birthday?
We kindly ask that you provide your birthday so we can send you a special birthday gift. A reward worth the equivalent of $5.00 in Menchie's Money will be added to your mySmileage account and will be available from seven days before your birthday and seven days after. To redeem your birthday reward, you must present the team member with your registered phone number or the Menchie’s app before the transaction is completed. This item is a special limited time offer. Registered members must be in the system to receive the birthday reward. You will not receive the birthday reward on the same day that you sign up for mySmileage.

I got a new cell phone number. How can I update my account?
Please click here and fill out the form on the bottom of the page. . A member of our guest care team will get in touch to assist you. (Please note: your original phone number must be registered as your mySmileage account number in order to be updated with your new cell phone number.)

Communication Details

Who can I contact if I have questions about mySmileage?
We'd love to hear from you! Send us a message by filling out the form at the bottom of the page by clicking here.

Why am I not receiving emails?
Please check your spam or junk mail folder as you may have accidentally opted out of communications from us. Depending on your email provider, you may be asked to add us as a safe sender.

How do I stop getting emails?
If you decide to no longer receive weekly marketing emails click "unsubscribe" at the bottom of your mySmileage emails.

How do I stop getting text messages?
Simply text message STOP to 56687.

How do I get removed from the entire mySmileage program?
If you decide to no longer be enrolled in our mySmileage loyalty program, please click here and a member of our guest services team will assist you.

Birthday Gift Details

What is the birthday gift?
The birthday gift is a one-time use $5.00 reward that can be redeemed just like you redeem Menchie's Money from your mySmileage account.

How does the $5 reward work?
If you provide your birthday when you register online or via the Menchie’s app here is how it works:

  • When you receive an email saying Happy Birthday you know you have received your birthday gift. It will be valid for 7 days before your birthday to 7 days after.
  • Before you complete your transaction at the store, make sure to tell the Menchie's team member to redeem your $5.00 birthday reward from your mySmileage account; it will be redeemed just like Menchie's Money at the register.
  • If the balance of the check is less than $5, you will not have any remaining birthday coupon balance as it is a one-time use coupon.
  • If the balance of the check is more than $5 and you have no available Menchie's Money you will have to pay the difference.
  • If the balance of the check is more than $5 and you have additional Menchie's Money, it can be applied towards the transaction and you will only have to pay the difference of any remaining amount.