Menchies

FAQs

Program Details

Q: How does the mySmileage Rewards Program work?
Q: What is a Smile?
Q: What earns me smiles?
Q: What is the maximum amount of smiles I can earn per day?
Q: Is there a fee to join the mySmileage program?
Q: Do I get partial Smiles?
Q: I made a purchase before I registered for mySmileage. Can I get Smiles for a past purchase?

My Rewards

Q: Do my rewards expire?
Q: Do my rewards have cash value?
Q: What can I buy with my mySmileage rewards cash?
Q: Do I get Smiles for gift cards?
Q: My purchase was $5.60, but I only got 4.67 Smiles.
Q: I have a coupon and $5 in Menchie's Money, can I redeem both at the same time?

Registration Details

Q: How do I sign up?
Q: How do I get a mySmileage Card?
Q: I got my card at Menchie's, what do I do next?
Q: Where can I use my mySmileage card?
Q: How do I register my mySmileage card?
Q: How do I change my account number if I entered the wrong number when I signed up?
Q: What benefits do I get if I register my mySmileage account number online?
Q: What benefits do I get if I register my mySmileage account number via the Menchie’s APP?
Q: Can I register mySmileage account number online and via the APP to get both 25 free Smiles and $5.00 Menchie’s money?

Card Details

Q: How do I check my balance?
Q: Can I get a card after I've registered on the website?
Q: Do I have to use a mySmileage card?
Q: What happens if my card gets lost or stolen?

My Information

Q: How do I edit my info?
Q: How do I get a username and password?
Q: Why do I have to give you my phone number?
Q: How do I change my account number?
Q: Why do you need to know my birthday?
Q: I got a new cell phone number, how can I update my account?

Communication Details

Q: Who can I contact if I have questions about mySmileage?
Q: When will I receive exclusive offers, discounts, & information?
Q: Why am I not receiving emails?
Q: How do I stop getting emails?
Q: How do I stop getting text messages?

Birthday Gift Details

Q: What is the birthday gift?
Q: How does the $5 coupon work?

 

Q: How does the mySmileage Rewards Program work?
A: You will earn Smiles (points) & rewards based on your purchase activity at Menchie’s.

  • Earn 1 Smile (point) for every dollar you spend (on any item in store except the purchase of a Gift Card, eGift Card, catering or Menchie’s Store Parties) at any participating Menchie's.
  • Every time you earn 50 Smiles we will convert those Smiles into $5 Menchie's Money that can be used towards a future purchase at Menchie’s.
  • To earn your Smiles you must give the cashier your mySmileage Card, provide your phone number, or present your Menchie’s APP before the transaction is completed. (You have the option to use a mySmileage Card, Menchie’s APP or your phone number as your mySmileage account number. You can link one mySmileage Card and one phone number to use interchangeably by linking them via online registration or by registering via the Menchie’s APP)

Q: What is a Smile?
A: A Smile is equal to $1 spent. You earn one Smile (one loyalty point) for each pre-tax dollar you spend at a participating Menchie's location (except on the purchase of a Gift Card, eGift Card, catering or Menchie’s Store Parties).

Q: What earns me Smiles?
A: You get one Smile per dollar spent on the pre-tax amount with any discounts applied. This includes Cake purchases too. However, you will not receive Smiles for Gift Card/eGift Card purchases, Menchie's Store Parties, or catering and only at participating locations.

Q: What is the maximum amount of Smiles I can earn per day?
A: You can earn a maximum of 75 Smiles per day.

Q: Is there a fee to join the mySmileage program?
A: The mySmileage program is completely free!

Q: Do I get partial Smiles?
A: Yes. For example, if your yogurt is $4.15, you get 4.15 Smiles.

Q: : I made a purchase before I registered for mySmileage. Can I get Smiles for a past purchase?
A: Smiles may only be earned at the time of transaction so they cannot be applied to past purchases. However, if you come in within the first 7 days of registering online, we will give you 10 bonus Smiles with any purchase, as mentioned in your Welcome email.

Q: Do my rewards expire?
A: Rewards for Smiles earned on purchases will never expire. However, Smiles, Promotional Coupons and Menchie's Money given for birthdays and special promotions may expire. Please refer to the promotion message for the expiration date.

Q: Do my rewards have cash value?
A: There is no cash value to rewards as they will be provided to you as a discount on items at Menchie's. Smiles, mySmileage Card, Promotional Coupons, or Menchie's Money may not be redeemed for cash.

Q: What can I buy with my mySmileage rewards?
A: You can use your Menchie's Money to buy any product at Menchie's excluding the purchase of Gift Cards, eGift Cards, catering, and Menchie’s Store Parties. You can use your Menchie’s Money to buy Cakes in-store, online, or via the Menchie’s APP.

Q: Do I get Smiles for Gift Cards or eGift Cards?
A: You will get Smiles when paying for items with a Gift Card or eGift Card (redeeming a Gift Card/eGift Card). However, you will not get Smiles for purchasing a Gift Card or eGift Card.

Q: My purchase was $5.60, but I only got $4.67 Smiles.
A: Tax is not included when issuing Smiles. Smiles are given on your actual purchase amount before sales tax.

Q: : I have a coupon and $5 in Menchie's Money, can I redeem both at the same time?
A: Menchie's Money redemptions cannot be combined with any other discounts or offers.

Q: How do I join mySmileage?
A: You have three options to join mySmileage: 1)pick up a mySmileage Card at your local Menchie's, 2) give a mix master at check out your phone number to be used as your mySmileage account number, or 3)download the Menchie’s APP and follow the APP instructions to setup a mySmileage account.

Q: How do I get a mySmileage Card?
A: You can get a Card at any Menchie's location. To find a location please click here.

Q: I got my card at Menchie's, what do I do next?
A: Click here to register your account online. Please remember to present your mySmileage Card at time of purchase to keep earning Smiles! (You have the option to use a mySmileage Card, Menchie’s APP or your phone number as your mySmileage account number. You can link one mySmileage Card and one phone number to use interchangeably by linking them via online registration or by registering via the Menchie’s APP)

Q: Where can I use my mySmileage card?
A: You can use mySmileage Card at all participating Menchie's locations.

Q: How do I register my mySmileage Card?
A: It's easy — click here to register online! (You have the option to use a mySmileage Card, Menchie’s APP or your phone number as your mySmileage account number. You can link one mySmileage Card and one phone number to use interchangeably by linking them via online registration or by registering via the Menchie’s APP)

Q: How do I change my mySmileage account number if I entered the wrong number when I signed up?
A: Your account number is either the number on the back of your mySmileage Card, the phone number you gave the MixMaster to serve as your mySmileage account number, or the mySmileage account number you setup via the Menchie’s APP. These numbers cannot be changed online. If you need a new account number or entered the wrong account number while registering, email info@menchies.net with your first & last name, original phone number and/or mySmileage Card number in your account, and the new phone number and/or mySmileage Card number you would like to be used as your account number.

Q: What benefits do I get if I register my mySmileage account number online?
A: By registering your mySmileage account number online you will get the following benefits:

  • 25 free Smiles — you'll already be halfway to your first reward!
  • You can earn 10 bonus Smiles if you come in within the first 7 days of registering online and make a purchase.
  • Exclusive email offers and discounts such as free items, double points, and more!
  • Exclusive text message offers and discounts, if you choose.
  • A special Menchie's surprise for your birthday!
  • If you lose your Card, Menchie’s can look up your account and replace it with a new Card, so you don't lose any of your rewards.

Q: What benefits do I get if I register my mySmileage account number via the Menchie’s APP?
A: By registering your mySmileage account number via the Menchie’s APP you will get the following benefits:

  • $5.00 Menchie’s Money added to your mySmileage account upon registration via APP or first log in to APP.
  • Earn Double Smiles for 60 days after registration via APP or first log in to APP.
  • Exclusive email offers and discounts such as free items, double points, and more!
  • Exclusive text message offers and discounts, if you choose.
  • A special Menchie's surprise for your birthday!
  • If you lose your Card, Menchie’s can look up your account and replace it with a new Card, so you don't lose any of your rewards.

Q: Can I register mySmileage account number online and via the APP to get both 25 free Smiles and $5.00 Menchie’s money?
A: No, you can only receive one registration bonus, you cannot receive both. Please choose between registering online or registering via the APP to determine whether you receive 25 free Smiles or $5.00 Menchie’s money. Only one registration bonus per person.

Q: How do I check my balance?
A: Check your most recent receipt — your mySmileage balance is printed at the bottom. Or, you can check your account balance via the Menchie’s APP or click here to check your balance. https://registrationinfo.net/menchies/check

Q: Can I get a Card after I've registered on the website?
A: Yes, go into any Menchie's location and pick up a mySmileage Card. However, if you'd like to use both your cell phone number and mySmileage Card number interchangeably to earn Smiles, log in and update your profile with your mySmileage Card number.

Q: Do I have to use a mySmileage Card?
A: No, you may also use your 10 digit phone number as your mySmileage account number. However, if you'd like to use both your cell phone number and mySmileage Card number interchangeably to earn Smiles, make sure to enter both numbers when you register online.

Q: What happens if my Card gets lost or stolen?
A: If your Card is registered, we'll be able to replace your Card. Just click here and provide us with the phone number you used when you registered. Unfortunately, if your Card was not registered, we are unable to replace it, as we have no way to verify your information.

Q: How do I edit my info?
A: Log in to your account using your username and password here . Thank you for keeping us up to date!

Q: How do I get a username and password?
A: Click here to register for mySmileage. After you enter your information, you will receive your username and password via the Welcome email sent to the email address you provide on the registration page

Q: Why do I have to give you my phone number?
A: It’s up to you. You have the option to provide your phone number as your mySmileage account number, for your convenience. You have the option to use a mySmileage Card, Menchie’s APP or your phone number as your mySmileage account number. You can link one mySmileage Card and one phone number to use interchangeably by linking them via online registration or by registering via the Menchie’s APP.

Q: How do I change my account number?
A: Your account number is either the number on the back of your mySmileage card or the phone number you registered with. These numbers cannot be changed online. If you need a new account number or entered the wrong account number while registering, email customerservice@synergyworld.com with your first & last name, original phone number and/or mySmileage card number in your account, and the new phone number and/or mySmileage card number you would like to be used as your account number.

Q: Why do you need to know my birthday?
A: You have the option to provide your birthday so we can send you a special birthday Gift. A “coupon” worth the equivalent of $5.00 in Menchie's Money will be added to your mySmileage account and will be available from two weeks before your birthday until two weeks after. To redeem your coupon you must present the cashier your mySmileage Card, Menchie’s APP, or provide your registered phone number before the transaction is completed. Your coupon can be used towards the purchase of any item sold at Menchie's. This Item is a special limited time offer. You must be a registered member for two weeks prior to your birthday in order to receive a birthday $5.00 gift.

Q: I got a new cell phone number, how can I update my account?
A: Please email info@menchies.com with your first and last name, the original phone number in your account, and your new phone number. Your original phone number must be registered as your mySmileage account number in order to be updated with your new number.

Q: Who can I contact if I have questions about mySmileage?
A: We'd love to hear from you! Send us a message here.

Q: When will I receive exclusive offers, discounts, & information?
A: You may receive emails up to twice per month and a special surprise on your birthday if registered.

Q: Why am I not receiving emails?
A: Please check your spam or junk mail folder as you may have accidentally opted out of receiving communications from us. Depending on your email provider, you may be asked to add us as a safe sender.

Q: How do I stop getting emails?
A: If you decide to no longer receive emails either click "stop sending" at the bottom of your mySmileage emails or log in to your mySmileage profile and click on "Update My Info" and modify your preference.

Q: How do I stop getting text messages?
A: Simply text message STOP to 56687.

Q: What is the birthday Gift?
A: The birthday Gift is a one-time use $5.00 coupon that can be redeemed just like you redeem Menchie's Money from your mySmileage account.

Q: How does the $5 coupon work?
A: If you provide your birthday when you register online or via the Menchie’s APP here’s how it works:

  • When you receive an email saying Happy Birthday you know you have received your birthday Gift. It will be valid for 2 weeks before your birthday to 2 weeks after.
  • When you are completing your transaction, make sure to tell the Menchie's Team Member to redeem your $5.00 Birthday coupon from your mySmileage account; it will be redeemed just like Menchie's Money at the register.
  • If the balance of the check is less than $5 , you will not have any remaining birthday coupon balance as it is a one-time use coupon.
  • If the balance of the check is more than $5 and you have no available Menchie's money you will have to pay the difference.
  • If the balance of the check is more than $5 and you have additional Menchie's money, it can be applied towards the transaction and you will only have to pay the difference of any remaining amount.